RETURNS
Once you have received your order you have 14 days to make a return. The returned products must be returned in the same condition as they were recieved. Any STUDIO ROSA product that is returned faulty, damaged, dirty, used or deteriorated will not be refunded. You as the costumer are responsible for all return costs.
Any items with custom measurements are excluded from the right to cancel.
If you want to make a return you will have to notify us by sending an email to hello@studio-rosa.de with the subject “RETURN”.
Include your full name, address and order number in the mail along with the product(s) you wish to return.
FREQUENTLY ASKED QUESTIONS
Additional duties and taxes
Delivery to Non-EU countries can incure additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on our website. As a small business we are not able to undertake additional costs through duties and/or taxes. Sorry!
Why are the same products I ordered different to each other?
Every item is made by hand and from leftover/preloved fabrics. That can cause the "same" product to vary slightly. Before we ship each item out we carefully examine it to prevent flaws. If you're even though not happy with your order please send us an email and we will look after it! <3
The package it came in looked rundown and used
To prevent waste in any shape and form we preferably like to use packaging that's already there. That means we keep boxes and envelopes from various orders we placed in our business and private lifes that are still good looking and intact. So if the packaging your goods came in looked a little shabbier that's why!
How long does the shipping take?
Because everything is handmade by only one person the shipping process can take a bit longer than you're maybe used to. Before your goods are out for delivery it can take up to 1 week for producing it. Afterwards you get you're tracking number via email.